RETURN & EXCHANGE POLICY


We value your business and are committed to providing quality products and service. Therefore, if under any circumstance you are dissatisfied with your purchase, we will assist you with a prompt exchange or refund. Our exchange and return policy is outlined below.

To be eligible for an exchange, credit or refund as described below, all swimwear and clothing must be returned unworn with tags and sanitary liner (for girls? and women?s swimwear) intact. Goggles, swim caps, training equipment and accessories must be returned unworn and in their original packaging. All merchandise must be accompanied by the original return form. Please note, a Return Merchandise Authorization (RMA) number and the original invoice number are both required for an exchange or return.

Exchanges

Exchanges are accepted within 30 business days from the shipped date. Exchanges are recommended to be done in-store to eliminate shipping fees. If exchanges are to be completed by mail, please note that it is the customers? responsibility for shipping fees related to returns and re-orders. The customer is responsible for any cost difference should the exchanged item be of higher value than the originally purchased item. Alternatively, Olym's Swim Shop will reimburse any cost difference should the exchanged item be of lesser value by original form of tender. Please contact us by email or phone for a Return Merchandise Authorization (RMA) number. Exchanges are NOT permitted without an RMA number and the original invoice number.

Returns

Returns are accepted within 15 business days from the shipped date. Refunds will be issued in the original form of tender. Shipping fees are non-refundable. All swimwear with removed tags and sanitary liner (for girls? and women?s swimwear) cannot be returned. Goggles, swim caps, training equipment and accessories removed from original packaging or that has been in the water cannot be returned. Defective items must be returned within 10 business days from the shipped date. Returns may be done in-store or by mail. Please note that the return label is not pre-paid, therefore, you will be responsible for the return shipping cost. Refunds will be issued to you in the original form of tender. Please contact us by email or phone for a Return Merchandise Authorization (RMA) number. Returns are NOT permitted without an RMA number and the original invoice number.

Returns For Defective Items and Wrong Items Shipped

Any defective item(s) or item(s) that was different from the original invoice may be exchanged. To ensure proper processing, please indicate the return reason as either ?defective? or ?wrong item shipped? on the Return/Exchange Form. Please note that all defective item(s) are subject to inspection. If item(s) is defective, please describe the defect and if you would like a replacement, please complete the Exchange section. 
Upon inspection, if the item(s) are deemed defective or the wrong item(s) shipped, return postage will be reimbursed to have the item(s) sent back to Olym's Swim Shop. A replacement will be provided at your discretion and will be shipped to you free of charge. The option to fully refund your order is available as well, where under these circumstances, we will process a refund back to your original form of tender including your original shipping fee.

Price Adjustments

We will gladly offer a one time price adjustment within 7 business days from the original purchase date for items purchased at full price and now has a sale price on our website. Price adjustments are not valid with promotions.

To Make a Return or Exchange by Mail

1. Your package will include an order invoice and a return/exchange form. Complete the Return/Exchange Form by listing the return reason and return quantity. Please indicate the items you are returning by placing a check mark in the return box and action to be taken (i.e. return or exchange). If you are making an exchange, please list the item you wish to exchange for. Retain your original order invoice for your records.
2. Pack and seal your return merchandise securely and include the completed Return/Exchange Form.
3. Mail the package to (return label included):

Olym's Swim Shop
Attention: Online Returns/Exchanges
2541 Warden Ave.
Toronto, ON
M1W2H5


Please allow 7-14 business days for your exchange or return to be processed. Allow 1-2 billing cycles for the credit to appear on your statement. In the event that an exchange item is not available, a refund will be issued to you in the original form of tender.